Booking, Cancellation and Deferral Terms and Conditions
Booking
Bookings and payments are made through our online course management platform, Arlo on our website. Payment can be made in two ways:
- Online via Stripe using your credit card – please select Credit card (online) during Registration on the website. Payment via this method will ensure immediate registration on the course selected.
- Offline by either bank transfer or cheque – please select either of these two methods during Registration on the website. However, your registration cannot be guaranteed until payment has been received. Bank account details will be provided during the Registration process.
By BACS: Triodos Bank, A/c Name: LWDW Training Ltd, Sort Code: 16-58-10, Account No: 20713924. However, if you wish to make a bank transfer from a non-UK Bank then please do get in touch with the office on 01273 474278 or bookings@livingwelldyingwell.net.
By cheque: Made payable to LWDW Training and send to Event Registration, LWDW, Office 2, 139 High Street, Lewes BN7 1XS.
Confirmation of booking
Once we have received your booking and payment (a 25% deposit minimum is required for you to initially secure your booking) for a course, you will receive an email confirmation to the email address provided and, if you are booking a Foundation course, with instructions about enrolment. We will also notify you of the final date for receipt of your outstanding balance, if applicable. The full balance becomes due six weeks before the start of the course at the latest.
For those enrolling on a Foundation course, the enrolment activities are a mandatory requirement to be completed before the start date of the training. Failure to complete any of the enrolment tasks will result in you not being able to begin the training on the stated day and for your place to be lost. In this instance you will not be entitled to a refund and the course fee in its entirety will remain payable.
Course Requirements
Access to learning: All courses are delivered in English, and you will be required to have good spoken English to be able to engage fully in group discussions. For individuals who communicate in English but require additional support to access the learning, such as interpreters for the deaf, we ask that you contact the office prior to the course so we can ensure you have the correct support in place.
Equipment: For blended and online training you will require a computer with a speaker and microphone or headset a webcam and good internet access. We cannot be held responsible for poor connectivity.
Enrolment Activities: The enrolment activities for each course are a mandatory requirement to be completed before the start date of the training. Failure to complete any of the enrolment tasks will result in you not being able to begin the training on the stated day and for your place to be lost. In this instance you will not be entitled to a refund and the course fee in its entirety will remain payable.
Your Commitment & Missed Sessions
Booking a place represents a commitment to every session of the course booked until the end date. Before booking please ensure that you can commit to all dates and keep these free of other commitments.
Foundation Training:
Certification can only be achieved by attending ALL sections of the course or demonstrating coverage of all learning objectives in line with our framework. Failure to attend sections of the course will mean you will be unable to complete the training and you will not achieve certification and subsequently unable to progress further onto the diploma until certification is achieved.
Achieving certification after missing sessions:
For the majority of missed sessions you will be given the option to provide supporting evidence and complete an activity and reflection sheet to demonstrate understanding of the learning objectives at a fee of £75 per session missed. Supporting evidence must be provided within 9 months of the course end date. Due to the nature of the experiential learning during the training there are some sessions that are dependant on groupwork and will require your attendance. Attendance of these additional sessions will incur a fee of £75 per session and must be taken within 9 months of the course end date. We cannot guarantee that you will be able to join another training group to complete these missed sections of the training and therefore we encourage you to consider your absence carefully.
Diploma Training:
Attendance to all sessions is mandatory. In exceptional circumstances where you are unable to make a session you will be required to submit an additional piece of work covering the material missed in the session, followed by a tutorial with one of the trainers for a maximum of 60 minutes. These catch-up activities and tutorials are charged to you at £75 per session missed. We cannot guarantee availability of the catch up tutorial, and therefore we encourage you to consider your absence carefully.
Cancellation Policy
All cancellations must be received in writing either by email to bookings@livingwelldyingwell.net or by letter to the address below.
The following conditions will apply:
| Within 14 days of the booking date | None – full refund |
| Over 14 days from the booking date | 25% of fee (non-refundable deposit element) |
| 14 – 28 days before the start of the course | 50% of the full course fee |
| 0 – 14 days before the start of the course | 100% of the full course fee |
In the case that you are unable to attend the training due to local or UK or International government guidelines in response to a global pandemic which requires you to self-isolate because of contact or symptoms, then LWDW Training would refund the cost of the course less the deposit amount (25% of the full course fee). The retained deposit will be transferred to another course in line with our Deferrals Policy below. In these instances, sufficient evidence will need to be presented and accepted by LWDW Training before cancellation and deferral can be confirmed.
Deferral Policy
With the exception of the reasons detailed above, we regret that requests to transfer to a future course rather than complete cancellation will only be considered in exceptional circumstances and is at the full discretion of LWDW Training.
In other circumstances, cancellation fees will apply as stated in our Cancellation Policy and participants will need to re-book at current rates. LWDW will always exercise sensitivity with regard to learners’ personal circumstances.
Deferrals can only be offered to those who have paid a minimum of 25% of the course fee. The amount already paid will be retained by LWDW Training as part or full payment towards a future training course.
Deferrals due to Government restrictions as outlined in the Cancellation Policy or in the event of Cancellation by LWDW Training
The fee will be retained for a maximum of 24 months, in which time you will be kept on our high priority list and emailed when new suitable training courses become available. If you do not accept a place on a future course within this time frame then the deposit value of the course fee (25% of the original course fee) will be retained and any additional fees paid will be returned to you via bank transfer.
If the new training course offered to you is of a higher price than the original training course you had been booked to attend, then LWDW Training will honour the cost of the original training course.
If you chose to withdraw from the Deferral then the deposit value of the course fee (25% of the original course fee) will be retained and will be non-refundable and non-transferable.
At the point that a new training course is booked, the new training course will supersede the original training course, and the terms and conditions will apply effective from the new date of booking.
All other Deferrals
Where a deferral is agreed within 28 days of the start date of the original course an administration fee of £25 will be charged at the point of transferring the course booking to the new training course. If the fee for the new training course is different to the original training course booked, then the fee of the new training course will be charged. In this instance that the new fee is higher, then an additional invoice will be sent with payment terms in line with the new training course payment terms.
The retained fee will be held for a maximum of 12 months and although LWDW Training will attempt where possible to keep the learner on the high priority list, it is the responsibility of the Learner to regularly check for availability and initiate the booking process. If the Learner does not take up a place on an alternative training course with the time frame set then the deferral will be treated in line with our cancellation policy.
At the point that a new training course is booked, the new training course will supersede the original training course, and the terms and conditions will apply effective from the new date of booking.
Cancellations by LWDW Training
In the unlikely event of cancellation by LWDW Training you will be offered either a full refund or to be deferred onto a future course as per our Deferral Policy above.
It should be noted that we will not be held liable for any participants’ travel, accommodation or any costs incurred, other than the course fee.
We will endeavour to reschedule any sessions that are not, for any reason, able to be hosted by LWDW.
LWDW Trainings’ right to refuse training
LWDW Training has the right to refuse training to anyone who:
- Has not paid the course fee in line with our invoicing terms. In this instance the course fee will remain payable in line with our cancellation policy.
- Has failed to complete enrolment activities required to begin the training before the course begins. In this instance the course fee will remain payable in line with our cancellation policy.
- Does not agree to the terms and conditions set out in this document and the Leaners Handbook. In this instance the course fee will remain payable in line with our cancellation policy.
- Does not demonstrate sufficient personal readiness to tackle the course content.